my landline went dead and i didn't know what to do, so i went to the website and opted for a chat. this is the conversation that ensued.

Thank you for contacting Qwest. My name is Nicole R. . How may I help you today?

jenna: hey great. um. my landline appears to not be working. no line. how can i get help for that.

Nicole R. : I am sorry we cannot arrange to conduct a conference call with our repair department, but let me provide the number for you to contact them at your earliest convenience. To request repair, please dial 1-877-348-9007 from any working phone. Phone support is available 24 hours a day, seven days a week. Or, please click here to log in to your MyAccount. Click on the Help tab to open a repair ticket under "My Phone Service". I apologize for any inconvenience.

jenna: awesome. thanks. technology has made me dumb and i couldn't even remember how to get help.

Nicole R. : Oh no problem

Nicole R. : Is there anything else that I can help you with today?

jenna: not really. wanted to make a bad joke about helping me order pizza, but no. thanks. really. you've already gone above the call of duty. lates.