Tuesday, March 29, 2011

my landline went dead and i didn't know what to do, so i went to the website and opted for a chat. this is the conversation that ensued.

Chat InformationThank you for contacting Qwest. My name is Nicole R. . How may I help you today?

jenna: hey great. um. my landline appears to not be working. no line. how can i get help for that.

Nicole R. : I am sorry we cannot arrange to conduct a conference call with our repair department, but let me provide the number for you to contact them at your earliest convenience. To request repair, please dial 1-877-348-9007 from any working phone. Phone support is available 24 hours a day, seven days a week. Or, please click here to log in to your MyAccount. Click on the Help tab to open a repair ticket under "My Phone Service". I apologize for any inconvenience.

jenna: awesome. thanks. technology has made me dumb and i couldn't even remember how to get help.

Nicole R. : Oh no problem

Nicole R. : Is there anything else that I can help you with today?

jenna: not really. wanted to make a bad joke about helping me order pizza, but no. thanks. really. you've already gone above the call of duty. lates.

2 comments:

Talk To Qwest Team said...

Hello Jenna, Steph from Qwest here,

I'm sorry to hear about your phone service issue and that you couldn't get more assistance when you called. If you still need help, please email me at talktous@qwest.com with your bill phone number, bill address and best contact number and I will have a repair specialist get in touch with you. I can't guarantee that they will help you order pizza but I do believe they will make it possible to do so from your landline!

Jonathan said...

That is stinking hilarious. And I love the comment...